Privacy Policy – RidgeLine

At RidgeLine, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, and protect your information when you use our website.

1. Information We Collect

We may collect and process the following information:

  • Personal details (such as name, email address, and phone number)

  • Booking information (including stay dates, number of guests, and preferences)

  • Payment details (processed securely via third-party providers)

  • Technical data (IP address, browser type, and usage data via cookies)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and manage bookings

  • Provide and improve our services

  • Communicate important updates regarding your stay

  • Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

3. Payments

All payments are processed securely through trusted third-party providers. We do not store full payment card details on our systems.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve your browsing experience

  • Analyse website traffic and performance

You can manage or disable cookies through your browser settings.

5. Data Sharing

We may share your data with:

  • Service providers (e.g., payment processors, cleaning or property management teams where necessary)

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your personal data.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

To exercise your rights, please contact us at: team@ridgelinerealestate.co.uk

8. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

9. Third-Party Links

Our website may contain links to third-party websites (such as booking platforms). We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last Updated: Saturday 28th March 2026